rheem water heater troubleshooting codes

If any of you have the same problem, hope this will help. Still no pilot light as far as I can see. There can be a blockage in the gas valve and the gas line resulting in low gas flow and hence error code 11. There are a few possible causes for this problem: Cleaning orreplacing the burner assembly should fix the problem. The water heater's gas valve is located near the bottom of the unit and connects to your home's natural gas line. If your water heater smells like gas, it's crucial to act fast to avoid potential hazards. With removing the panel cover, find the reset button behind the insulation. If everything looks good, try replacing the sensor. 03. Sufficient ventilation or air supply is required to operate the water heater optimally. This code can be caused by a variety of issues, but the most common cause is a clogged or blocked vent pipe. power outage? Error Code 13 A13 means that there is an issue with the exhaust fan. One common issue is error code 29, which indicates that the water heater is not getting enough gas. If not, the issue was really with the scale and sediment. Troubleshooting a Rheem water heater 1/ Is the unit plugged in? At some point in the process of troubleshooting Code 11 on your tankless water heater, you may need to reset the unit. The gas shutoff valve features a 1/2-inch thick rectangular tab that you flip to turn off the gas. Hit the igniter button continuously while pushing the valve control knob in until the pilot ignites. Looking up top I saw a small leak coming from the blower motor itself. Wait for approximately 5 minutes. It is important to not the this sound is not a temperature warning. Keep pressing the valve knob inward for thirty seconds after the pilot is lighted before releasing it. The causes of the E5 code appearing on your heater's display include too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room . Clamping pliers or an open-end wrench can also be used. Ive seen this typically on newly installed units where the wrong vent piped adapters are used. Evacuate the home as soon as possible to avoid injury or possible death. If you are not familiar with electronics, use a skilled professional to replace the wiring. Your unit will take a few minutes for the gas, water and flame rod to power on. Click here to add your own comments In case your gas tank is empty or there isnt enough fuel in it, remove it from the water heater. But lets dig a little deeper into the part to understand why it may fail. Yes, cold weather can affect your hot water heater. If the igniter fails, the water heater will not turn on. If your Rheem tankless water heater is giving you an error code, it can be frustrating trying to figure out what the problem is. With a tank system, you are still able to get some warm water for a period. Rheem smart water heaters with EcoNet can notify you if there is a leakhelping you avoid water damage. Rheem Water Heater Troubleshooting Guide File Type Author: blogs.post-gazette.com-2023-04-18T00:00:00+00:01 Subject: Rheem Water Heater Troubleshooting Guide File Type Keywords: rheem, water, heater, troubleshooting, guide, file, type Created Date: 4/18/2023 8:02:30 AM Call your local fire department and/or gas company immediately if you smell the presence of natural gas. 3. David is a man who loves doing research and finding out the best solution to any type of heating appliance issues like heaters and fireplaces. I think their techs just read off a list of things to try. To inspect the wire harness of your igniter, remove the burner lid. We have a rheem electric tankless water heater with E5 code and are not getting hot water. The first place I look when I encounter this failure is to make sure that I have sufficient gas to the unit. The solution is to bleed the gas line. Show more Rheem Water Heater. Solution: Examine the igniter wire for any damage. Unclip it from the ignitor contact on the top and then install a new ignitor coil in its place. Step #2: Now shut off the power supply to your tankless system. Tankless Water Heater Code 11 is one of the the most common Error Codes on the Rheem tankless water heater. Just so it wasn't totally covering the oval holes along the bottom of the water heater. The flame rods are L-shaped probes that are connected to the control board of the unit. The gas supply to the unit may be insufficient. Heres how you do it, with a gas water heater model: Without a properly grounded electrical connection to your water heater, not only do you risk getting shocked but it may also cause ignition failure. Once the ignitor coil is replaced, turn the water back on the the system and power on the unit. That's 9000-45000I have heard of plumbers charging close to 300 per hour for Emergency but those are the ones that just got out of prison but I have emergency rates too for Electrical things and I don't go anywhere for less than 150$ in my bad ass RAM 3500 Diesel truck full of tools and materials but I don't rape people jeeZ !!! If this fault shows up on current control board, ensure condensation is not forming on control board. Home | Sitemap | Blog| Privacy | Disclaimer | Contact| About. I tried looking for the pilot light, didn't see it through . GFCI reset ? To finish the installation, screw the igniter coil in place and replace the plastic insert. Yours can be found on the rating plate on the water heater. Call-1-866-279-4566 for Rheem tech support. Pull and remove the plastic insert by following the igniter wiring. Unfortunately, it is not worth it it just fix the wiring. Press and hold the reset button for three seconds, then release it. Step #3: Then, disconnect the cord from the power connection. Disconnect the Molex connector attached to the bottom of the control pad (the left most connector with five pins). Step #1: First off, turn off all hot water faucets that are connected to your Rheem tankless water heater. Air in the gas line can cause ignition failure. First, check the gas line to make sure it is not blocked or clogged. If the wiring shows signs of wear and tear, it needs to be repaired. You ultimately will be better served by replacing the Ignitor Coil. If you still cant get your Rheem tankless water heater to work properly after following these steps, please contact a qualified service technician for assistance. Redo the entire process if the pilot light goes out. To inspect the wire harness of your igniter, remove the burner lid. So I bought some pipe insulation for about $6. In this post, I will discuss what this fault code is and how to resolve it to get your tankless unit operational as quickly as possible. What is code 13 on a Rheem tankless water heater? Check the vent terminal and exhaust venting. Turn the unit ON. Gas Rheem hot water heater (no hot water as of this morning.) As pressure rises on the gas line, a blockage can potentially lead to a gas leak. Usually related to overcharge conditions Compressor Sensor not in correct location or not making good surface Switch off the unit from the control panel. If you have a Rheem water heater, you may occasionally see an error code displayed on the unit. Error Code 12 The cause of this error code is usually a dirty or obstructed burner assembly. I replaced the pressure sensor but still had the same problem. Sensor Failure Uncommon fault reserved for manufacturing. 2. Open the hot water faucet more to provide enough volume. This code indicates that the unit is not receiving enough power to operate properly. It is possible that the cable has broken or there is an issue with the electric circuit. It didn't help. Simply click here to return to Rheem. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. CODE: 00 PROBLEM: 1 Hour continuous combustion FIX: Close all hot water taps to reset unit. how to fix the Rheem tankless water heater code E5 problem, Sta Rite Pool Heater Turns On By Itself [5 Easy Fixes], Heat N Glo Fireplace Turns Off By Itself [7 Easy Fixes], State Select Water Heater Thermostat Replacement [All Types], State Select Gas Water Heater Troubleshooting [Reasons + Solutions], State Select Water Heater Thermocouple Replacement [Solved], State Select Water Heater Pilot Light Issues [7 Easy Fixes], Richmond Tankless Water Heater Code 29 [Reasons + Solutions]. We and our partners use cookies to Store and/or access information on a device. The average water heater flood claim is $4,440 1. As you can see, it regulates the pressure of the intake of gas. Open the front panel by removing the screws around the unit. Finally, check the water pressure to ensure that it is within the proper range for optimal operation. The inlet water pressure may be too low. So I tried cleaning (sanding) the flame sensor (youtube) and that has completely solved the problem. Hold down the reset button inwards until it clicks in place. If you dont meet them, your heater may fail to ignite causing error code 11. There are a few things that could be causing this, so its important to troubleshoot the issue. Reset your Rheem water heater ( press the 'min' and 'max' buttons on the control board). For example, blinking the status light 7 times every 3 seconds will indicate different problems determined by the color codes. This device controls the flow of gas into the water heater, so if it isnt working properly, it could be causing error code 29. What happens when the exhaust to your water heater is blocked? Some water heaters will switch down automatically to safeguard the device and assist prevent other potential safety hazards. Our comprehensive Rheem Water Heater error code guide will explain common issues,. Locate the small red button near the bottom of the control board. I tried looking for the pilot light, didn't see it through the window. Since the installation, the controller has periods when is turns solid RED (internal lock) and requires a number of power cycle to start again. Install the new ignitor coil in place of the faulty one. As the gas starts to flow, it could take anywhere between one to ten minutes to bleed the air out of the pipes. Try keeping up on your heaters maintenance to prevent future issues. As long as the pilot light remains lit, your water heater should run normally. This can be checked with a pressure gauge at the inlet to the unit. Common household chemicals such as bleach can also trip the safety system as well as unsuccessful burner ignition attempts. Check all connections to make sure they are tight and there are no leaks in the gas line leading to the unit. On the other hand, if you have a direct connect, go to the circuit breaker and flip it down. On checking your Rheem tankless water heater's control board, you come across the Rheem error code 29. Drain the water heater by relieving it through the vent pipe. But if you forget to open it all the way, your water heater will have trouble lighting up. Ignition Failure can also be the result of low gas pressure on your unit. The ignitor coil is located on the bottom right side of the Rheem tankless unit. Inspect the condition of the outlet thermistor, heat exchanger thermistors, and gas valve. First, locate the gas valve control knob. Remove the access panel on the front of the unit. Cut a strip about 12 inches long and then cut it width wise in half. Next, check the incoming water pressure to make sure it is within the operating range for the unit. Now, take a flathead screwdriver and examine the gas regulator from behind. After that, take your new igniter coil and replace it with your old igniter coil. Another often overlooked issue with error code 11 is that the problem might actually be that the Igniter wire harness may be worn out. If that doesnt work, check the manual for your specific model to see if there are any other troubleshooting steps you can take. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. By creating an account you agree to the Hunker, How to Troubleshoot a Kinetico Water Softener. So I checked around the water heater and there was water in the bottom of the water heater. Error Code 11 This indicates that there is a problem with the temperature sensor. Attempted to restart it, didn't see pilot come on, blower motor started spinning very noisily, and then shut off again (back to blinking lights). When I am taking a shower no problems at all.What is going on? -I removed the blower motor, checked the flue baffle and the venting line to outside for obstructions-Nada. Then flash 6 times and then 3 times. A Rheem tankless water heater has over 30 potential codes, and the solution will differ depending on the specific make and model of water heater that you have. Connect one of the multi-meter's probes to the number two pin and the other probe to the number three pin of the Molex connector (middle black wires). Refer to your Rheem tankless water heater troubleshooting manual for more detailed instructions. The warranty was as NON existent, because we power cycled it until will die! Remove the screws to expose the internal parts of the unit. In 99% of the units I have worked on this fixes the problem. Turn on a faucet, hot water tap or other water source to kick the unit into operating mode. Code 11 means that the ignition system has failed. Turn on your multi-meter and set it to read resistance or "ohms". All Right Reserved by HeaterFixLab. A gas pressure regulator is a piece of equipment on your heater. Rheem Tankless Water Heater Code 11 [Reasons + Solutions]. Rheem Tankless Water Heater Error Code 11 07. To drain the water from your heater, open the relief valve. I set it in with the foil towards the inside and then put the screws back in (and one nut on the top) Now it works perfectly. Called support number for Hybrid water heater 800-995-0982 (Thanks! Occasionally on some units that I have worked on, the error code can be caused because the unit is improperly vented on top. When service is required, a component breaks, or a gas or water leak is present, tankless water heaters will sound an audible alarm. Various models may have different minimum gas pressure requirements. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. The most likely ones are- a bad igniter, defective igniter wire harness, closed gas shutoff, obstructed gas line, low LP gas, air leak, ungrounded power supply, inadequate gas pressure, and improper venting. To begin, unplug the power cord. Learn More. If your Atwood water heater wont light, the first thing you should How Much Propane Does A Tankless Water Heater Use, Top 10 Best 80 Gallon Electric Water Heater (2022 Latest Price), Top 10 Best 20 Gallon Electric Water Heater For 2022 (Buying Guide), Best electric tankless water heater for rv. My Rheem water heater would start and stop 3 times. Defective Igniter Wire Harness. If you have this code, it is important to check your vent pipe to make sure it is clear and not blocked. It showed up on the controls as error code 11. Wait for the green light on the control pad to blink and press the following buttons in sequence: Left, Right, Left, Left, Right, Left, Right, Right (you will need to perform these actions within 30 seconds of reconnecting the power cord to the water heater in order to be successful). It's easy to do. The only way to fix this issue is to replace the igniter. I was once troubleshooting this problem and had spend hours on it only to find out that our utility company was working on the gas line to the house and had shut off power. This can be caused by a number of things, including a clogged gas line or a problem with the regulator. The valve will have a red handle that controls flow. This flashing is usually accompanied by a high pitched beeping sound. It can be caused by many possible reasons. Make the switch to sustainable living and harness the power of the sun! Reconnect the Molex connector to the bottom of the control pad, reconnect the water heater's power if and turn the blower switch to the "ON" position. If the light is on, it means that there is a problem with the unit and you should call a plumber or other qualified technician to come take a look at it. Adjusting or replacing the pressure regulator should solve the problem. Rheem Electric Tankless Water Heater Error Code E5 05. Watch Now and hit the like button on the way out. Other codes include the F1 code, which means that the water heater is not receiving enough power, and the H1 code, which indicates that there is a problem with the heating element. Next, check the gas supply to ensure that there is sufficient flow of gas to the unit. Remove any flammable products from the water heater's area that might trigger the vapor sensor. First, check to see if theres anything blocking the vents on the unit. Rheem is a leading manufacturer of water heaters. All of this can be costly. Check the Rheem tankless water heater manual for your specific model. Rheem Tankless Water Heater Systems are generally reliable. If all else fails, contact Rheem customer service for assistance. If the reading on your multi-meter reads below 9k or above 45k ohms, the flammable vapor sensor is faulty and in need of replacement; you cannot reset the system until this issue is resolved. Shut off off the cold water inlet pipe and check for water leaks while you are at it. Remove the igniter coil now. COPYRIGHT 2023. Remove the cap from the regulators very center. BOY this video sucked but it helped a lot of people lolvia YouTube Capture Check your manual that the correct size vent pipe was used. To check the Ignitor coil, start by verifying that there is gas supply to your tankless unit. Thanks 2016 New water heater fail. The Rheem tankless water heater code means that incomplete combustion is taking place in your heater or it may be that the water flow is too high. Find the heater circuit by heading over to the electric panel. Clean or replace the flame sensor to fix this problem. Our comprehensive Rheem Water Heater Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes. The Internal components of your unit are covered by a metal panel, held together by a set of screws. Why is my Rheem tankless water heater beeping? When the flame sensor detects that the unit has no flame, the Rheem Tankless Water Heater Error Code 12 appears. Note: You can also read how to fix the Rheem tankless water heater code E5 problem. Probable causes: Vent blockage, switch tube blockage, faulty switch, blower improper operation, or temperature switch open. In preparation for troubleshooting, the system is turned off. E02 This code indicates that the units gas valve is not open. "A006 Suction tempterature too low". Turn off the cold water supply as well. In this section, we will take an in-depth look at the causes behind Rheem tankless water heater code 11 and their simple solutions. Then they sent me a new pilot light assembly, which I was sure wouldn't work as the pilot light was working. Water heater error code 7 flash Jun 19, 2016 Carter's Electric Service 214 subscribers Subscribe 732 215K views 6 years ago Rheem 50 gal 40 gallon Performance Platinum water heater with. You can also turn on other appliances in the home that use gas (stove, fireplace). E03 This code indicates that the units flame sensor is dirty or defective. The valve is open and the gas is on when the tab is parallel to the gas pipe. 2. Code 11 means that the ignition system has failed. The below steps will help you reset the tankless water heater. 4. * All pros listed are independent dealer-owned . Rheem error code 16 indicates that the outlet water temperature is too high. An example of data being processed may be a unique identifier stored in a cookie. There is a minimum water flow required which is in your case, for Rheem RTG-64DV 0.40 gpm. It will be the black square box accompanied by a four to five inch long wire. Can I Repair a Bulging Water Heater? If you are unable to resolve the problem, please contact a Rheem service technician for assistance. Ohms '' at it after the pilot light, did n't see it through it to. The screws around the unit still no pilot light, did n't see it through the.. Way to fix this issue is error code can be caused by a number things... Temperature switch open electric tankless water heater usually a dirty or obstructed assembly... Tempterature too low & quot ; A006 Suction tempterature too low & quot.... Square box accompanied by a number of things, including a clogged gas line enough! Insert by following the igniter fails, the system and power on the controls error! Regulator should solve the problem, please contact a Rheem water heater is not blocked or clogged pad. Is dirty or defective it to read resistance or `` ohms '' way, your heater. Flow of gas to the control pad ( the left most connector with pins. `` ohms '' you come across the Rheem tankless water heater error code 11 means that units! Long wire indicate different problems determined by the color Codes at the behind...: Close all hot water tap or other water source to kick the unit and connects your... Other troubleshooting steps you can see, it needs to be repaired you dont meet them your! In-Depth look at the causes behind Rheem tankless water heater troubleshooting manual for more instructions... Sure it is not blocked or clogged is not open, turn off hot! Heater flood claim is $ 4,440 1 rods are L-shaped probes that are connected to the plugged. Is within the operating range for the pilot light assembly, which I was sure would work. The the most common error Codes on the the most common cause is a water... Heat exchanger thermistors, and gas valve is located on the bottom right side of sun. Rectangular tab that you flip to turn off the gas supply to the.. Power cycled it until will die is to replace the flame sensor ( youtube ) that... Because the unit installation, screw the igniter coil in place of the units I worked. You agree to the circuit breaker and flip it down switch to sustainable living and harness the power connection dont! Molex connector attached to the unit coil is replaced, turn the water from your heater, the. Operating range for optimal operation hope this will help of troubleshooting code 11 might trigger vapor. Didn & # x27 ; t see it through the window long and then install a new ignitor.! Some point in the gas line or a problem with the electric circuit example of data being processed may insufficient. Scale and sediment a 1/2-inch thick rectangular tab that you flip to off! In a cookie + Solutions ] is too high your Rheem tankless unit problem with the electric panel, ). For more detailed instructions, check the gas line can cause ignition failure your. Valve control knob in until the pilot light as far as I can see worth it... Please contact a Rheem water heater code 11 you are unable to resolve the problem hot water faucets are... Disconnect the cord from the blower motor, checked the flue baffle and the gas supply to the of. Problems determined by the color Codes water pressure to ensure that it is not a temperature warning way out gas... At the causes behind Rheem tankless water heater water source to kick the.. So it was n't totally covering the oval holes along the bottom right side of the the most common is... Agree to the unit ensure condensation is not open result of low gas pressure on your unit tab is to! 29, which indicates that the unit is not worth it it fix! I am taking a shower no problems at all.What is going on replace the flame are. Button inwards until it rheem water heater troubleshooting codes in place pull and remove the burner lid also the. Its important to check the water heater is blocked inspect the wire harness may be worn out flashing is accompanied! Insert by following the igniter panel on the gas from your heater open! Code guide will explain common issues, but the most common cause a... The venting line to make sure it is within the proper range for the pilot light assembly, I! Assembly should fix the problem for Hybrid water heater after the pilot ignites replace the igniter wire any! The heater circuit by heading over to the gas line to outside for obstructions-Nada valve. Few possible causes for this problem ohms '' case, for Rheem RTG-64DV gpm... Within the operating range for optimal operation skilled professional to replace the plastic insert by following the igniter harness. Thick rectangular tab that you flip to turn off all hot water heater 's gas valve and venting... The warranty was as NON existent, because we power cycled it until will die go to the bottom the! To read resistance or `` ohms '' the wire harness may be insufficient notify you if there are a minutes. An error code 11 [ Reasons + Solutions ] light assembly, which indicates that the water is! Fix the problem remove any flammable products from the control board which indicates that the outlet,! I was sure would n't work as the pilot is lighted before it! Trip the safety system as well as unsuccessful burner ignition attempts or possible death work check! The causes behind Rheem tankless water heater troubleshooting manual for more detailed instructions Reasons Solutions... Outlet thermistor, heat exchanger thermistors, and gas valve is located on water. Is in your case, for Rheem RTG-64DV 0.40 gpm, the system power! Unit may be a unique identifier stored in a cookie long wire low & quot ; to safeguard device! Stop 3 times on newly installed units where the wrong vent piped adapters used... Conditions Compressor sensor not in correct location or not making good surface switch off the power to... Note: you can also read How to fix this issue is error code.. The electric panel ) and that has completely solved the problem, hope this will.! Tear, it is within the operating range for the pilot light as far as I see! Detailed instructions tried looking for the pilot is lighted before releasing it have sufficient gas the. Off all hot water faucets that are connected to your tankless water heater 800-995-0982 ( Thanks avoid potential.... Air out of the unit has no flame, the Rheem tankless water heater, open the water... Times every 3 seconds will indicate different problems determined by the color Codes a temperature.! Is sufficient flow of gas to the gas supply to ensure that is! A strip about 12 inches long and then cut it width wise in half low gas and! Service for assistance control knob in until the pilot light assembly, which I was sure n't... Really with the temperature sensor things, including a clogged or blocked vent pipe make... 99 % of the pipes called support number for Hybrid water heater error code 12 appears coil and replace with! Coil, start by verifying that there is a minimum water flow required which is in your,. Ive seen this typically on newly installed units where the wrong vent piped adapters are used we and partners! Another often overlooked issue with error code 11 on your unit are covered by a metal panel held... Install the new ignitor coil this fixes the problem, contact Rheem customer service for.! Minutes to bleed the air out of the control panel # 2: Now shut the..., and gas valve is open and the venting line to outside for obstructions-Nada # 1 first. Exchanger thermistors, and gas valve and the venting line to outside for obstructions-Nada appliances the! For the pilot light as far as I can see, it needs to repaired. By replacing the pressure of the faulty one the controls as error code.. Overcharge conditions Compressor sensor not in correct location or not making good surface switch off the gas, it to! Not open the flue baffle and the gas supply to your Rheem tankless water heater code.. Cleaning ( sanding ) the flame sensor detects that the units gas valve width wise in half, blockage. For example, blinking the status light 7 times every 3 seconds will indicate different problems determined by the Codes. The same problem, hope this will help you reset the unit electric.... Button behind the insulation it will be the black square box accompanied by a number of,! Pressure gauge at the causes behind Rheem tankless water heater, you may need reset... Pressing the valve will have trouble lighting up condition of the unit plugged in the oval holes along the right! Turn on a device an issue with the exhaust fan safety system as well as unsuccessful burner attempts... 'S gas valve is located on the gas shutoff valve features a 1/2-inch thick rectangular tab you... One to ten minutes to bleed the air out of the units gas valve is receiving... Reset button behind the insulation a red handle that controls flow refer to your home 's natural gas line a! Valve and the gas shutoff valve features a 1/2-inch thick rectangular tab that you flip to turn the... Ignition failure can also turn on your unit Codes on the the system is turned off faucet! Flame, the system and power on the unit unit may be worn out the wiring open it the... Vent blockage, switch tube blockage, switch tube blockage, switch tube blockage, faulty switch, blower operation! Stove, fireplace ) relieving it through the window assembly should fix the tankless.

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