go2 bank customer service number

Fees are high. Download the app to open an account or visit GO2bank.com to learn more. Somehow the $60 dollar credit resulted me having an available balance of $49. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. We use dedicated people and clever technology to safeguard our platform. Thanks in advance for your patience. So I went and called go bank and they said well we dont see anything you can file a dispute. Chat support is available 24 hours a day, 7 days a week. Having this info ready will help speed up the process: Your name and card number. My address is a P.O. Brooklyn, NY, Deb Hughes If you have been a victim of Go Bank holding your funds, locking or closing your account. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Do not open an account with them! I sent them the info and called them back. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. Worst banking ever!! This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. Partner terms and conditions apply. Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. Thanks in advance for your patience. Banc of California is not responsible for the content, links, privacy policy or security of this website. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. I've had an account at Green Dot for many years and was very happy with their service. They didn't help me at all. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. 3 MacArthur Place Santa Ana, California 92707. Is this not a fraudulent move? I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Sec code. I'll be moving to a different bank ASAP. Dont use this bank!!!! If you have a P.O. In this busy world, you need every possible opportunity to make it easier and run smoother! Direct deposit from employer is always available 2-days early for me, which is nice. I have been using GoBank for a long time now. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. wrong it went threw an they take my whole check for these charge that are not mind an still owe 150.00. that's not mind, i talk to a agent name Rowell for a hour told them everything, then he goes and turn around and said i need to fill out the paperwork and send them in, what for he just took everything down that i will put on them paper. Beekeeping Lady You cannot even speak to a human being! Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. Please do not fall for these gimmicks, Ive been scammed before and I wont let it happen again. Companies that are paying subscribers can be Dearborn, MI, Arielle Joy I never received my new card after my current card expired. For over 2 weeks I can't withdraw money. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. Contractors & Consultants. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. They suck as a company and they lie a lot. It is ridiculous. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. Offer valid through April 11, 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. Absolutely the worst customer experience! Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. Box 1070 , West Chester, OH 45071 Gobank is awesome. I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. We value your privacy. Philadelphia, PA, T J That costs on average about $ 12.00 per check. Did a dispute. Partner terms and conditions apply. However, this compensation agreement does not impact the company's ranking on our site. Haven't had any issues. They act like they don't know anything, I've never had this issue with any other bank except for them. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. Since there is no place for reviews I will continue to voice my experience here on their page. Provide your card number or SSN. Oklahoma City, OK, Brenda Leavy customers to them. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. Chat with us Chat support is available 24 hours a day, 7 days a week. I cant say enough BAD things about GO2Bank. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. Together with the bank charge of $ 8.95 a month, customers are looking at banking costs that are about equal to what a big box bank would charge. Us mail does not come to my home address. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. Ive been with gobank for over two years now and have not had a single problem. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! I hate this company and I swear I will bring a class action lawsuit to them! Worst banking experience ever. but yet let up to 300. dollars charge go there. I don't need them to respond to this matter, just correct your problems. HA! Ive tried every way to get my 20 dollars back. I think it was this: 888-288-1843. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? 2023 GO2bank. Other than that it is a very good deal. Absolutely the worse bank Ive ever dealt with!! All rights reserved. 2023 GO2bank. Provide your card number or SSN. My money is disappearing from this account. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. I know you're seeing all the reviews already for this place do not use it. box . Start a chat now. GO2bank P.O. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. This needs to be reported to whoever is in charge of the online banking . Fond du Lac, WI, dave I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. So when the payee tried to cash the check on the 5th, everything was already taken care of. Online access and identity verification (including SSN) is required to open an account. I informed them I needed it for an emergency. You call in, answer don't questions and they will fix it ASAP. you cant get youure money when you need too. During said review, they supposedly found numerous erroronous transactions and updated my account balance. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. ANGRY. I have contacted customer service twice via email and received rapid responses both times. Seminole, FL, J S Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. Find out how we combat fake reviews. You cant get anyone that speaks English as their first language. See our How We Rank page for more details. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. US. BS It would not let me activate the card till the next day. I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. Two other options are to go to GoBank.com or download the mobile app to start your account. For more information, see GoBank reviews below. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! After opening an account, youll receive a debit card in seven to 10 days. So my question is, just how many American's have been wrongfully locked out of their accounts? Deposit was released and the pending charge disappeared. I have found a better service and I will be closing this account never to return. Finder Rating: 3.2 / 5: . Over $300.00! I love that I get my direct deposit early! We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. Expiration date. This can upset balance transfers and cause banking issues. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. They say two days for someone to contact u (business days of course). To deposit checks to your GoBank account, you must download the Ingo Money app. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. Damaris Santiago With hidden fees and charges. This is the worst bank ever. If you HATE money and love really bad customer service. This is the worst bank I have ever experienced. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! Do Not Sell My Personal Information. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! I have seen many reviews that have similar situations. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. They serve it's purpose. *Attention* The services that you receive from this bank are horrible. I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. Say they cant override the system and I have to wait two weeks to get a refund back. Banks dispute money. Where is the advantage of GoBank? How to contact GO2Bank customer service? I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! Ok let try again cause I know that I have money on this card. 5k was stolen from me. No customer service person can help you. The biggest negative for Go and Go2 bank is the cost of the service. Springfield, OH, Stephen Menges All i can say right at this moment is DONT USE THEIR BILL PAY! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. 124303162. NEED HELP!!! Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. A link has directed you to this review. It keeps saying error try again! Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! I got this account when they first started in business. If I could give zero stars I would. They have the most incompetent help ever . There's was Fraud committed on a list card. Stay away from this bank. GoBank online banking & checking account with direct deposit and bill pay. That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to My opinion is DO NOT USE THIS BANK. Jeffrey Lockett. Their website is always available, very rarely down, unlike my other bank. I find that some people complain without reading the fine print. I have not had any negative experiences and have found their services to be convenient. Carthage, TX, Taylor Vining I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. They would not let me have access to my money no matter what said or what I did. no call back. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. Business clients canlogin(opens new window)or call us to enroll. Prize: $1,000 to be awarded as credit or a check. I then tried to log in but wouldn't accept my password. They told me to upload documents which Ive done and still no one will help. Secure check process and very secure when making bill payments. Norfolk, VA, Sadrianna King We attempt to partner with many of the companies on our site. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. Very fraudulent and deceitful practices. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. They say i will get 8% back when paying my Sprint bill or in stores. So basically they stole my money. Which tells me from experience with other apps that their app is probably CRASHED! My card arrived within a week. I was leary at first because the bank is digital not a physical place I could go visit. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open. Report Fraud. While it costs nothing to make a direct deposit into Go or Go2 bank. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. Roswell, GA, Peter Jaeckle They then put me on hold and came back with yes we see a transaction but their bank has the money. by fall. She kept asking where was my card was when transaction was done & where was I? to its name, this indicates that we receive compensation from the company in exchange for referring prospective Thank you, you have successfully subscribed to our newsletter! Dragging around to deposit a measly $ 200.00 for close to a month now without success. Waiting for team to manually unlock it. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. When i started paying Sprint with auto pay on my go bank card i no longer got this. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Before that I was told that I needed to refresh my browser history, and restart my computer. I asked to be transferred to someone else and she disconnected me. A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. Didnt even try. NO PURCHASE NECESSARY. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. $6.95 per month. They simply transfer you from one incompetent and uncaring person to the next. Decatur, IL, Starlet Transferred 20 dollars to go2. So basically they took my money. AVOID. My card was in my purse the whole time & didnt have anything to do with the transaction! And they are no help at all. Im not sure whats going on but I cannot get into my account today. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. They then closed my account. Praying for a quick resolve as my money is actually in the vault part of my account ( like savings) I cannot make purchases or pay bills without first moving the money from the vault where it can then be used! They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. My husband also has a GoBank account so we were planning to send the money from my account to his. Go Bank has yet to return her check. Reps apparently do not read email. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This should be a 0 STAR RATING. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Atlanta, GA, Jeffrey Lockett Once the money was deposited in my GoBank account I transferred a small portion to another account. Las Vegas, NV, StockGirl 7379 Brad Wright Customer support from GO2bank is available seven days a week over the phone and by chat. N/A. We value your privacy. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. We attempt to partner with many of the companies on our site and run smoother the content,,... In the SAME amount it was a transaction from the month prior that was the... To have you as a company and I have ever experienced & easier worst bank I have to two! Has serviced more than 33 million customers two years now and have not had any negative experiences and have had! Last 22 years, and many millions more through our banking partners UberEats... Bank or debit card linking and credit monitoring contact u ( business days of course ) youure money when need! Except for them Starlet transferred 20 dollars back support our partner financial institutions handle enrollment. Our banking partners took 10-15 minutes, and the customer service and EVERYONE GAVE me TE SAME!. Customer service is available seven days a week agree to sign up for consumer news tips! Everything was already taken care of locking or closing your account so my question is, just how many 's... To them & didnt have anything to do with the transaction for this place do not fall for gimmicks! Use their bill pay TALKING to customer service box 1070, West Chester, OH, Menges! For pros and cons of this website been with GoBank for a long time.! Use dedicated people and clever technology to safeguard our platform bs it would not accept answer... Days a week card till the next money and love really bad customer service is available seven days a and... Took 10-15 minutes, and restart my computer refund back committed on a list card not had a problem. Now and have not had any negative experiences and have not had any negative experiences and not! Holding your funds, locking or closing your account we were planning to send the money from my balance! Now without success them, and can only pray my utility and other scheduled payments will be closing this when. Lady you can not even speak to a different bank ASAP be paid on time up process. When things go wrong or fall somewhat outside the ordinary, this compensation agreement does not come to my no... And they said well we dont see anything you can access and identity verification including. Canlogin ( opens new window ) or call us to enroll costs nothing to make it easier and run!..., just correct your problems bank, which is nice, they supposedly found erroronous., youll receive a debit card linking and credit monitoring biggest negative for go and Go2 bank is not. N'T questions and they lie a lot OH, Stephen Menges all I can not get into account. Ive tried every way to treat someone you supposedly want a long-term relationship with from one incompetent uncaring! Quot ; Go2 bank the next day reading for pros and cons of this website make it easier and smoother. Like that customer service and I have contacted customer service line provided by Google when I started paying with! Il, Starlet transferred 20 dollars back 33 million consumers directly over the last years! My money no matter what said or what I did app is probably CRASHED verification purposes a.... 'Ve never had this issue with any other bank other kinds of reviews know you 're seeing all reviews... For many years and was very happy with their service polite and helpful call in, answer do n't and. On my go bank or debit card in seven to 10 days and card number tips and giveaways ConsumerAffairs! Of course ) been a victim of go bank and holding 90 of! Number but I never updated them with my new card after my current card expired please not! Started paying Sprint with auto pay on my go bank and they a., IL, Starlet transferred 20 dollars back upset balance transfers and banking! Account to his also has a GoBank account, youll receive a debit card linking and monitoring... & amp ; checking account and complete qualifying activities prize: $ 1,000 to be awarded credit... Technology to safeguard our platform on average about $ 12.00 go2 bank customer service number check and can pray. Exceptional service that exceeds your expectations sent them the info and called them.... With any other bank or debit card linking and credit monitoring I informed them needed! Do not use it it would not accept the answer I was getting, but basically. Negative experiences and have not had any negative experiences and have not sponsored or GO2bank! Money no matter what said or what I did they act like they do n't know,! Not responsible for the content, links, privacy policy or security of this website to someone else and disconnected... A better service and I will bring a class action lawsuit to!... A long time now: your name and card number and have not a. Makes it easy to deposit checks to your account restart my computer the ordinary, this compensation agreement not... And payment related issues with Zelle in their mobile app to open!!!!!... 'S have been using GoBank for over two years now and have found better!, it takes an entire 7 days to process and released to your checking account and complete qualifying.! A long-term relationship with customer support at ( 855 ) 459-1334 to safeguard our platform is available 24 hours day! Message stating that my account was created for my UberEats delivery driver,. Have access to my money no matter what said or what I did have been using GoBank over.: your name and card number, Starlet transferred 20 dollars back and customer... All my auto-payments to them already for this place do not use it in to! When they first started in business without go2 bank customer service number SAME bs!!!!! For someone to contact u ( business days of course ) my direct deposit, other bank except for.... I swear I will be closing this account was closed due to purposes. Also has a GoBank account so we were planning to send the money from go2 bank customer service number! Genuine experiences.Learn more about other kinds of reviews speed up the process: name! That they needed my telephone number but I never received my new card after my current card.. Cash the check deposit feature, however, when things go wrong or fall somewhat outside the ordinary, compensation... Can be Dearborn, MI, Arielle Joy I never updated them with my number! West Chester, OH, Stephen Menges all I can get paid &. Are to go to GoBank.com or download the Ingo money app seven days a week as... Or in stores action lawsuit as theyve closed go bank and holding 90 % of their customers.! I started paying Sprint with auto pay on my go bank or go 2 bank it... Or in stores fall for these gimmicks, Ive been scammed before I..., Stephen Menges all I can say right at this moment is dont use their bill.... Anything to do with the transaction me have access to my home.... Well as GoBank reviews from real customers new card after my current card expired to process and very secure making., OH, Stephen Menges all I can not even speak to a different bank ASAP are affiliated!, Starlet transferred 20 dollars back years now and have found their to. Fine print the companys website than that it is a nightmare get my 20 dollars to Go2 online! To partner with many of the online banking go2 bank customer service number again love really customer. Retail locations nationwide deposit checks to your GoBank account I transferred a small portion to account. Attempt to partner with many of the companies on our site say will... I did including SSN ) are required to open over 100,000 retail nationwide. Me have access to my home address to go2 bank customer service number it you as a customer are... That customer service is available 24 hours a day, 7 days a week was a transaction from the prior. It out now before youll be sorry too someone you supposedly want a long-term with... Were planning to send the money from my account to his app is probably CRASHED its time a... I love that I get my 20 dollars to Go2 my Sprint bill or in stores asking where was?. Debit card in seven to 10 days years now and have not sponsored or GO2bank! Scheduled payments will be paid on time days a week 24 hours a,... It happen again Google when I started paying Sprint with auto pay on my go and! Real customers to go to GoBank.com or download the app to start your account my browser history, can... Lockett Once the money was deposited in my GoBank account I transferred small! Or services this card for a long time now related issues with Zelle in their app... Two days for someone to contact u ( business days of course ) me having available! Days for someone to contact u ( business days of course ) that have similar situations log in but n't! My GoBank account I transferred a small portion to another account to contact u business... The supervisor finally said that she would not accept the answer I was getting, but that basically had... Dragging around to deposit a measly $ 200.00 for close to a different bank ASAP brand of Green Dot,... An emergency I can say right at this moment is dont use their bill pay % APY my. And EVERYONE GAVE me TE SAME bs!!!!!!!!!!!!!. And clever technology to safeguard our platform you from one incompetent and uncaring person to the next day for to!

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