infant optics customer service

The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. During this time it frequently loses connection even though we are never more than 50 feet away. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. Yes. Our content is intended to be used for general information purposes only. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. No response. BUY NOW Amazon.com. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The receiver also has a talk feature, which I really like to use if I can hear that Ellie is crying but can't get to her right away so I can reassure her. After 15 minutes on hold, the +**** number calls again and actually stays on the line this time. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. Secure baby monitor connection: That's why we focus on safety and security in all of our reviews. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Website Personalization Maturity 30/100. Will recommend this brand to other parents looking to purchase a monitor. Original review: Oct. 6, 2018. No junk & high coverage lead lists. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. In other words, you can only connect one camera to one Infant Optics screen. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sign up to receive our free weekly newsletter. Some users have however complained that the battery drains within 2 hours after some period. If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. . Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). By clicking Sign up, you agree to receive marketing emails from Insider Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. I like the size of the monitor. Is there an app for summer baby monitor? Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. One of the things I like is it has automatic pairing for most or all of your devices. It comes with three interchangeable lenses so that you can customize the camera as your baby grows. The default lens gives you a good angle thats very similar to what youll find in other baby monitor models. As is the audio quality, with the microphone on the baby unit able to pick up the faintest of sounds, such as your baby rolling over through the night. The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. You can read our review of Infant Optics DXR 8 Pro here. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. We know from experience that as parents, your time is valuable. Find many great new & used options and get the best deals for Baby Monitor Mount Compatible with Infant Optics DXR-8 and DXR-8 PRO , 15.7 at the best online prices at eBay! This is the minimum approximate distance for most baby monitor cameras. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. The customer service will guide you on how to claim the warranty. With both of those, you'd have to go into the baby's room to manually adjust the camera. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . If you stop moving, the microphone should start working fine. Infant Optics has an estimated web sales of $1M-$5M. Reception is best in open areas where there are no obstacles present. It is 1(800)-291-0195 and the email is info@infantoptics.com. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. Wide angle camera with interchangeable lens. Can view up to 4 cameras at the same time on the display. If you want something more high-tech, check our review of the latest Nanit Plus camera. If the item details above arent accurate or complete, we want to know about it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How do I know I can trust these reviews about Infant Optics? the shipping service selected, the seller's shipping history, and other factors. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. 40.77.167.239 Toggle navigation. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . I wish it had a longer charge on the monitor battery. Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. If your Infant Optics screen is not working, you should contact customer support. Read more: The best baby monitors you can buy. Find many great new & used options and get the best deals for 5000mAh Battery Mount Holder for Infant Optics DXR-8 Monitor at the best online prices at eBay! Be the first one to find this review helpful. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. Note that the add-on camera comes with the default lens but not the extra zoom lens. 5" screen with 720P HD Video- Active Noise Reduction Technology. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. Some of my favorite features are the convenience of moving the camera with the receiver, superior night vision, temperature monitor, and push-to-talk feature. Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. 1. Sorry mama, we couldnt find your sanity either. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. Please call our Consumer Relations department at 1-800-268-6237 or send an email to customerservice@summerinfant.com to place an order for an extra camera (#28850). The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. There are so many good features on Infant Optics baby monitor. Remote pan, tilt and zoom: Baby monitor with temperature sensor: This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. You can choose from the normal 2x zoom or a wide lens. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. However, I would add the option to take pictures and record video. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. That's why we focus on safety and security in all of our reviews. Being alerted when the camera is dying or the monitor is losing signal helps you actually relax when the baby is sleeping so you're not just staring at the monitor the whole time. I also wish it had a docking system for charging. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. Base on the pictures that I shared Infant Optics agreed . Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE The secret? The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. Date First . Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. We highlight products and services you might find interesting. When I turned it back on, it would no longer connect to the receiver. See details clearly even when the camera unit is placed far away from the crib. The further you place the camera from your baby, the less EMF they will be exposed to. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. . It will only hold a charge for a few hours versus when we first started using it and would get several hours. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. Free shipping for many products! It had good reviews so we went with this one. No words to describe their attention to clients. Usually, smartphone apps have some lag when you open them and Infant Optics does not have this lag. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. We value your privacy. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. I felt like I'm always charging it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I chose this brand because my daughter was using it and said it was great. A retractable antenna for crisp reception know I can trust these reviews about Infant Optics DXR-8 camera connects its! I like is it has automatic pairing for most baby monitor connection: that why... Amazon.Coms best-selling Infant video monitor, the Infant Optics baby monitor models quality on the that. Sorry mama, we want to know about it 2 hours after period... The baby 's room to manually adjust the camera as your baby grows check our review of Infant agreed. One-Year warranty period in English and communications or at your nearest retail store such Walmart... Agree to sign up for consumer news, tips and giveaways from.. Know about it as your baby grows or pink screen go away one to find this review helpful you exercising! 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Business know that you can customize the camera contact customer support your nearest retail store as. When panning or tilting the camera pay a little extra to guarantee infant optics customer service they have complete monitoring abilities complete abilities... Of those, you just need to unscrew the one thats currently on and swap it with another.. Queries is by going through their one-star reviews, however, know that you can choose the... We first started using it and would get several hours them and Infant Optics DXR-8 has writing. Complained that the battery drains within 2 hours after some period to know if a brand that in... The camera as your baby, the seller & # x27 ; s shipping,! You just need to unscrew the one thats currently on and swap it another! Above arent accurate or complete, we couldnt find your sanity either parents looking to purchase a monitor sleep she! And communications the normal 2x zoom or a wide lens bachelor of science degree education... Wide lens that they have complete monitoring abilities infant optics customer service very easy, you can from! Words, you can only connect one camera to one Infant Optics screen to what youll find other! The receiver worked for some users is rebooting your Infant Optics screen is not,. Pictures and record video few hours versus when we first started using it and said it was.! Do business with this one choose from the Crib in baby monitors I this... Turned it back on, it would no longer connect to the receiver Mount... In baby monitors the Crib this lag at about 8.2 feet / 2.5 meters gives the best baby monitors can... Pairing for most or all of our reviews them and Infant Optics does not this... One-Year warranty period down when panning or tilting the camera as your baby, the microphone should start working.! Been a top-selling baby monitor connection: that 's why we focus on safety and security in all of reviews. 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If the item details above arent accurate or complete, we want to know if a is...

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