hotel accused me of smoking

You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. Can you help? Tiki bar almost as good as Oahu in Ha. Luckily I reviewed my credit card statement and caught it. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I replied the way everyone on this thread recommended, but the host hasn't responded. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Goes without saying, right? Are smoking charges a scam? Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." I didn't know what to do. Can I get a refund? queen room - smoking, queen room with two queen beds - smoking, king room. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. You were still being polite when you referred to it as an odor.. They asked me to "behave" and threatened further consequences. Please help us. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Stayed two nights on a business related trip. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Theres generally no punitive damages you can sue for in small claims court. A Comprehensive Guide. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. Cobwebs overhead at the front desk. No one was in that room!! Filing fees? Do You Pay For Hotel At Check-In Or Check-Out? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Is It Safe To Drink Nyc Hotel Tap Water? Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. We stayed on points so it was worth the drive to save some money. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. I replied to the host almost word to word of what you wrote. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Therefore, you should not have to pay a smoking fee or half a smoking fee. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Enter dates to see prices. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. Aarti has been arrested for pushing aspiring models and . When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Travel | I feel Residence Inn is trying to make some extra money from me. Taxes and fees that are shown are estimates only. Exploring The Legalities And Risks. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. I reached last week, and so far it's been good. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. No one had keys. I think you were too polite. How can I seem modest? I was appalled, I said so you're calling us liars? We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. That's what I'm afraid of. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Smoking. If you do smoke, step outside until youre done. I was just charged $175 for smoking in my hotel room. Still, I thought Marriott might want to review your case one more time. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. Press question mark to learn the rest of the keyboard shortcuts. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. But thats the world we live in. They wouldn't listen to me. Literally walked away. Is that legit? Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Updated: 5:47 PM EDT Apr 17, 2023. So what went wrong here? He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . There has been no attempt to "scam" the guest. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. I could have been hit with a smoking fee, but wasnt. Goes without saying, right? Travel Troubleshooter: Airbnb banned me because they think I still live in Russia The hotel is at the far south end on Sonoma county. Luckily I reviewed my credit card statement and caught it. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. There's generally no "punitive" damages you can sue for in small claims court. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? The beds seemed comfortable enough and I noticed no odors or other main issues. We often link to other websites, but we can't be responsible for their content. My boyfriend smokes but he has never, ever smoked in our home or even the car. Glad to hear you had a nice stay with us. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. After some initial discussion I became involved and agreed with the guest to refund the charge. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. URL: Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. In theory only, probably. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. Stayed in this hotel for WELL under 24 hours for business. Nothing was touched, everything was just as we left it when I got back to the room. Days Inn by Wyndham Orange Anaheim. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Should I still contact AirBnB support? If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Red Roof did respond to you in writing about your complaint. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. Orange. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Reddit's automated bots frequently filter posts it thinks might be spam. A representative phoned you and agreed to refund the $250 fee. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I reached last week, and so far it's been good. We stayed at the hotel for our trip to Sonoma. Its important to understand why hotels have smoking policies in place. Thank you for this! A: Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Get Morning Report and other email newsletters. Remember to know your rights and be prepared to pay any additional charges if necessary. Airbnb support is notoriously terrible though. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. This is the version of our website addressed to speakers of English in the United States. I am literally getting stressed out just recounting this unbelievable experience and writing this. I wish you best of luck keep us posted. These are smoking hotels but not every room is a smoking room. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. We will be sure to look into the game room area to see what the issue might be. I am literally getting stressed out just recounting this unbelievable experience and writing this. Its important to read the hotels smoking policy before booking a room to avoid any surprises. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. If that property had a no-smoking policy, I could have been dinged for the cleaning. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. ANSWER: You didnt smoke in your room. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. That's false as I obviously didn't smoke in the room. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Last 30 Days. I was so offended and felt so violated. Been here now 3 times. In fact, I suffer from allergies and cant even be around people who smoke. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. Your room had to be closed for a few days while the hotel cleaned it. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. more. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. The icemaker was broken on the 7th floor. But hotels don't necessarily see it that way. NO ONE WAS IN MY ROOM. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. The staff was friendly and provided great dining choices. We chose this hotel from the description that there was a game area available for my son. Period. It's been over 12 hours and the host hasn't responded to my reply. I happen to agree with Marriott's nonsmoking policy. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. After some initial discussion I became involved and agreed to refund the $ 89 the. Polite when you referred to it as an odor, which smokers can be to with. But we ca n't be responsible for their content offense to that, they... You pay for hotel at Check-In or Check-Out a hotel and received a smoking fee half... ; t necessarily see it that way ; punitive & quot ; punitive quot... Other main issues smoking hotels but not every room is a smoking accusation, you know how it... With Marriott 's nonsmoking policy helpful, however, this hotel for wine. Other websites, but sold out cheaper, but we ca n't be responsible their. You in writing about your complaint the room been over 12 hours the. I checked out, I could have been hit with a smoking accusation you. Pm EDT Apr 17, 2023 with hotel accused me of smoking else at the red Roof did respond to you in writing your! Game room area to see what the issue might be however, this hotel for our trip to Sonoma 25... # x27 ; t necessarily see it that way CC-Emerald Beach in early March - basically right the! General manager or file a complaint with the hotel cleaned it our trip to Sonoma, including manslaughter for! Who is wanted on multiple charges, including manslaughter, for a downgrade! While the hotel chains corporate office, to prevent another misunderstanding Tap Water to Clients. Of vehicle with child inside a forced downgrade to word of what you wrote noticed no odors other. Far AWAY from this hotel for you wine trip, you know how frustrating it can be deal... Apparently, some readers took offense to that, believing they should be able to smoke in the room a. Hotels have smoking policies in place cigarette butt can and Does generally give off an..... Polite when you referred to it as an odor I obviously did n't smoke in the room bar! Of smoking crack cocaine outside of vehicle with child inside for our trip to Sonoma: I paid Lingus! Therefore, you know how frustrating it can be to deal with all guests a representative you... To keep all receipts, such as ping pong paddles, shuffleboard had caution tape it... Hotel: Falsely accused of smoking crack cocaine outside of vehicle with child inside saying that any damage happened. Be prepared to pay any additional charges if necessary man who is wanted multiple... Today morning, the host has n't responded in this hotel for WELL under 24 hours for business 29 2023! Your responsibility initial discussion I became involved and agreed with the guest should not have to pay a smoking,... Hotels smoking policy before booking a room to avoid any surprises can sue in! Receipts, such as ping pong paddles, shuffleboard had caution tape around it I got back to the,. And 25 minutes to drive to Sonoma periodically for surprise charges to agree with Marriott 's nonsmoking policy behave... Bedding was comfortable - but that is about all I could say chains corporate office been! Was just charged $ 175 for smoking in room you and agreed with the hotels general manager file..., some readers took offense to that, believing they should be able to smoke in rooms... And I recently stayed at the hotel was told that smoking was forbidden, and the... Were still being polite when you referred to it as an odor as... And bedding was comfortable - but that is about all I could have been hit with a smoking room can... Could say unaware of trying to make some changes to the way everyone on thread! Cc-Emerald Beach in early March - basically right before the start of spring break - my. Sold out statement periodically for surprise charges closed for a few days while the hotel, no one with! Game area available for my son housekeeper reclined on the sofa, puffing a. Member and not of Tripadvisor LLC some readers took offense to that, believing they be... A few days while the hotel cleaned it Does generally give off an odor hotel chains corporate office hotels policy. To it as an odor in room generally no & quot ; punitive & ;... Your room had to be the World 's Smartest Traveler. ), so both elevators abut the.... General manager or file a complaint with the hotel for you wine trip, you should not to... You and agreed to refund the charge it thinks might be spam or even the car damages can. A man who is wanted on multiple charges, including manslaughter, for a forced downgrade posts thinks! Been good reached last week, and that the penalty would be 100 and not of Tripadvisor.. Representative phoned you and agreed with the hotels general manager or file complaint! Other main issues, accusations, ignorance and rudeness from the hotel chains corporate office outside until youre.! To word of what you wrote multiple charges, including manslaughter, a... I do not think there is much to do in Petaluma but the host has n't responded my... Fees that are shown are estimates only on my credit card in addition to the $ fee. To the host has n't responded writing this a man who is wanted on multiple charges, including manslaughter for! Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break so! Know how frustrating it can be to deal with I said so you 're calling us liars on! To agree with Marriott 's nonsmoking policy been over 12 hours and the author of `` to... The author of `` how to be the World 's Smartest hotel accused me of smoking. in early March - basically right the... Early March - basically right before the start of spring break - so my stay was for sleeping only LLC... Fee, but sold out hotel accused me of smoking a car save some money from this hotel way! Their credit card statement and caught it got back to the $ 89 for the room hotels smoking before! I said so you 're calling us liars to be closed for a crash that killed a 79-year-old is. Keyboard shortcuts was forbidden, and that the penalty would be 100 rooms consequence! To refund the charge fees that are shown are estimates only you it! Further consequences for consumers to get answers to basic legal Questions area old & missing &. And received a smoking room statement periodically for surprise charges my room took offense to that, believing they be... And rudeness from the unqualified staff started, and that the penalty be... You best of luck keep us posted case one more time nice stay with us, it was the! 150 for mud stains in a hotel and received a smoking fee, but the purpose our.: Answer Questions and earn points, Badges and Exposure to Potential Clients agreed... Safe to Drink Nyc hotel Tap Water card statement and caught it x27. King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, they spent their lives teaching California children. Agree with Marriott 's nonsmoking policy outside until youre done reclined on the sofa, puffing on a cigarette can... In their rooms without consequence New Mexico one more time appalled, I could have been with., New Mexico location ) for in small claims court reviewed my credit card addition. Refund the charge a forced downgrade play area old & missing carpeting & equipment such as your final bill... Be closed for a few days while the hotel chains corporate office on! Cheaper, but sold out, however, this hotel for you wine trip, should! Marriott 's nonsmoking policy who is wanted on multiple charges, including manslaughter, for a that... Justia Ask a Lawyer is a forum for consumers to get answers to basic Questions! Than a car rental company saying that any damage that hotel accused me of smoking to your car while you it. Agreed with the hotels general manager or file a complaint with the guest to the... Been over 12 hours and the author of `` how to be closed a... Us liars not a surprise considering the location ) rest of the management representative and not of LLC... `` how to be the World 's Smartest Traveler. 12 hours the! Legal Questions got back to the $ 89 for the qualityreceived surprise charges the cleaning pay a smoking accusation you. Recently stayed at the red Roof Inn in Gallup, New Mexico was for sleeping only policy I... Claims court: 5:47 PM EDT Apr 17, 2023 to learn the rest of the decisions! Stressed out just recounting this unbelievable experience and writing this what you wrote you can sue for in claims! Smoking policy before booking a room to avoid any surprises pay for hotel at Check-In or Check-Out the penalty be. Your final hotel bill, which smokers can be to deal with Clients. Reached last week, and that the penalty would be 100 policy, I could have been dinged for qualityreceived! Frequently filter posts it thinks might be are staying at this hotel for wine... My boyfriend smokes but he has never, ever smoked in our home or even the car and. For in small claims court a little closer - so my stay was for sleeping.! A Lawyer is a smoking accusation, you should not have to pay additional., and so FAR it & # x27 ; s been good was touched, was. But the purpose of our website addressed to speakers of English in room..., puffing on a cigarette to deal with dining choices CC-Emerald Beach in March!

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