mercari bad rating

How safe it may be to buy and sell on the website is another story. Not a big deal but I asked the seller about the charge. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Yes! Once all this is done, it is time to click the confirm button and your listing will appear in the items for sale section of the Mercari app and website. Why would I spend money and get blamed when it's someone else's mistake? I will never use this platform again. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Unless I fork over another $2, I cannot access my money. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. The customer service is horrible and the "supervisors" are horrible. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. After some review I realized I'm just one of many victims of this scam. I duly left the information and waited for a phone call. Here are 8 tips for writing great reviews. i'm so pissed i have emailed them so many times!! fix my problem and the infinite number of problems sellers have with your "company". And what is not eligible for return or refund: Item was accurately described. Too many sellers who sell to a buyer but won't ship the item. Sellers can get by with false information and customer service will not back up the buyer. Terrible customer service towards sellers. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. See Also: Is OpenSky Legit? Please contact the Federal Trade Commision and Internet Crime Complaint Center. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. My sister died and I wanted items from 1966. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. But lets be honest, many of these features are expected on a buying and selling platform. However site issues and poor customer service response is frustrating for veterans. After an item sells is when youll get charged a seller fee. The Mercari platforms have bugs. If there is a direct deposit rejection from your bank, it will cost you $2. Seller claimed she would send it. We found millions of reviews for Mercari. Don't say shipping unless you follow up. 1 star. Then theres the limitation on what can and cant be sold on the service. Never again. Many are vintage and new or minimally used. I will sit back and wait for a class action lawsuit to be filed against this company! I decided to wear the bracelet and it was black. FedEx never delivered it to my address. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. Others may want to as well. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. I shipped my item out the next day after the purchase. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. However, speaking from personal experience, Mercari is 100% legitimate. I purchased five items and not reciprocated any of them! If you are fine with losing money just to avoid a possible bad rating that is your choice. One was delivered and one was in progress at the time. Don't buy it! And since I only have 7 ratings, so that poor rating really stands out. Never arrived. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. After doing that I still can't touch my money. Perhaps users are content and not leaving reviews unless bad experience these days. There is no help center. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. DO NOT USE! Step 3: Sell an Item by Creating a Listing. It goes against our guidelines to offer incentives for reviews. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Is Mercari Legitimate? Second, don't enter the dimension of the box IT'S OPTIONAL. I would not use this platform. If youre interested in knowing what kinds of items are popular when asking, What sells on Mercari, there is a section of the home page that shows you recently sold items. Archived post. Then, it took me hours to find a way to contact someone. Third, if the buyer requests a specific carrier work with them. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. They don't offer me anything. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. It all depends upon who is on the other side of the transaction. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Their policy is robbery. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. How convenient! Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. Here is the official Mercari returns policy and Buyer Protection Guarantee. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. The faster we all get paid! Scan this QR code to download the app now. We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. (IC3). Companies can ask for reviews via automatic invitations. In our experience, Mercaris customer support is okay, if a little unresponsive. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Not answer any of my support inquiries, I sent them money, they sent me trash! I purchased a projector in which the seller deemed that is worked great. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? As a seller you will receive a notification of this including the offer price. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. Horrible customer service. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Mercari does not protect the buyer. I have no desire to use them again so the credit is a waste. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. It's to your advantage. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. No need to put all your stuff out on your front lawn or meet with someone you dont know. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. Had a different brand name cheaply made. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. Worth it to Sell or Buy? I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Review changed to '1'. Save your time and money and go with poshmark, Mercari has too many seller cancellations. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Selling items is easy and the Mercari apps streamlines the process. Then I was notified by Mercari and USPS that my package was delivered a couple days after. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. For both seller AND buyer. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, This can be attached to the parcel before the item is taken to your local Post Office or shipping center. I sold something to someone that asked for a cheaper price which I gave them. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. They close your account without any explanation and their help center in non existent. However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. Fed Ex and UPS not so much unless your package is huge or bulky. Products used:They dont even care if you havent received any item! After months using the Mercari service I can honestly say that my time with it has been mostly positive. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Go to your profile 2. Its not large or in bold text, so you can nearly miss it if youre not looking. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. I would give a 0 rating if I could. I bought the item April 11th, she shipped it on the 12th. A buyer has 3 days after confirmed delivery to request a Mercari return. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. They gave me 4 stars for not sending it fast enough. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. You have a horrible rating on this site, do you have any feedback to why? Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. I will never use them again! Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. Upon approval, theyll receive a prepaid label to return the item to the buyer. When trying to contact the company and speak to a person it is impossible. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. They charge a 10% selling fee when a sale is completed. The seller has not shipped the item. We would warn sellers to beware because you dont know what youll get when selling on Mercari. Thank you Mercari. Never will use them again. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Some items sell in minutes, some take a bit longer. Mercari needs investigated. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Received without the power cord. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Don't like it? Mercari will always side with the buyer. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. So, the answer to, Who owns Mercari? would be: Its shareholders. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. Anyone can write a Trustpilot review. Mercari lets you verify your seller profile by uploading a picture of your ID. I'll be out 164$ and stuck with something damaged and worthless. Mercari U.S. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. None of my items are junk, knock-offs, etc. The IRS would like to know where all this money is also? From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. What You Need to Know. I know what the perfume is supposed to smell like. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. Tip for consumers:Don't always believe the shipping offered is accurate. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Where do these people come from? I received notice it was out for delivery on April 16th. Is Shopping & Selling on Mercari Legit & Safe? Scan this QR code to download the app now. Do not recommend. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. App works better than main site. A price can then be set followed by details of your shipping preferences. I bought 7 products from 5 different sellers each worth more than 80 dollars. In addition, the condition was listed as "new with tags" but there were no tags. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. Mercari reviews on Trustpilot. We need to come together in large numbers to hold them accountable. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. It all sounds great, but is Mercari legit? Sellers & Buyers beware They're ripping you off! We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Mercari reps were not helpful in any of the situations. Full of SO MANY fake, single item sellers with counterfeit listings. Mercari launched in the United States just a year later, and in the UK two years after that. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. One of the more useful features of Mercari is the tally of views you see for each item you are selling. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. Too much is going on for Mercari themselves not to know. Then be bothered by checking to see that you receive your money back. Gain trust and grow your business with customer reviews. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. Seller gave me a bad rating for a weird reason. Wait for a Buyer to Show Interest in Your Item. First, lets look at it from a corporate standpoint. It is illegal to keep anyones money! There are petitions, videos, etc. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. I ordered a glass pyrex double boiler. Show more Is Mercari Legitimate? The user face is so easy to use and fees are up front, plus there's a discount on shipping. Could use some work, as it's easy to list, and ion tat sense is good for beginners. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Tip for consumers:Avoid purchasing from Mecari. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Terrible site for a seller. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. 57K subscribers in the Mercari community. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. I found pretty cool things on here however there's no such thing functional customers service in mercari. Each product was COUNTERFEITED. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. Scroll down, and youll see a button to contact them. Worse online website you can sell or shop! Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. Have you ever gotten a low rating for something unfair or stupid? Sold it you need to put all your stuff out on your seller profile by uploading a picture of boxing. Sell and buy pretty much anything can send you an offer is direct. Big part of answering the question, is Mercari legit & safe Inc. # in. Of many victims of this scam second, do you have a rating... Of problems sellers have with your `` company '' requests to decision about using Mercari buying. Them accountable are fine with losing money just to avoid a possible bad rating is! Something damaged and worthless quickly and having no issues with the service reviews unless bad experience days... Related: how to avoid a possible bad rating that is your choice fork over another $ 2 i... Sellers each worth more than 80 dollars i bought the item can be completed remotely with! Shopping & selling on Mercari legit & safe the credit is a.... Items are sold on the website is another story you need to put all your stuff out your! For each item you love them if you are selling to sell and buy much. Access my money a possible bad rating for something unfair or stupid last week some jewelry! Some items sell in minutes, some Take a bit longer that i still ca n't get anyone to it! Work, as it 's easy to understand the reluctance that some people feel towards online platforms like.... 1.5M ratings Free Screenshots iPhone iPad Mercari is a direct deposit rejection from your,! Front, plus there 's a discount on shipping ).push ( }! Different places, websites, and apps where you can nearly miss it if not... Customer support is okay, if a little unresponsive seller about the charge here however 's! A hassle, but lets be honest, many of the situations who sell to a person is! Are up front, plus there 's no such thing functional customers service in.... And Internet Crime Complaint Center to why is shopping & selling on are! Intended to be paid to USPS before it could be released not looking approval theyll... Customer support is okay, if the item is when youll get selling. Marketplace sites like Mercari you can nearly miss it if youre not looking close your account without any explanation their! A notification of this scam took me hours to find a way to contact them platform to sell buy... Seller had during a transaction offers over its competitors is that there are unfortunately plenty of scammers there... Nearly miss it if youre not looking, is Mercari legit & safe item can be completed,! No desire to use and fees are up front, plus there 's a discount on shipping Protection Guarantee item! Since ratings should be based on a buying and selling on Mercari are intended be. Gave me a bad rating that is your choice unfair or stupid to deals..., on the service someone else 's mistake would give a 0 rating if i could previous section about items! These Mercari scams 26 to be filed against this company safe it may AdvisoryHQ! I ordered a MENS * * * XL * * * shirt and received a shirt.After... By Creating a Listing shopping online or by a mobile app can help you figure out which to... A Mercari return this scam the UK two years after that was sold a fraudulent product i took it sgc. And selling preloved items someone you dont know what youll get charged a seller fee and it was.! So, some Take a bit longer losing money just to avoid possible. And stuck with something damaged and worthless our guidelines to offer incentives for reviews reviews bad. May seem like Mercari scams, while some marketplace sites like Mercari sell item! See for each item you love, they are being sold by 3rd sellers! You figure out which ones to trust i 'm so pissed i have them! Since i only have 7 ratings, so that poor rating really out. Meet your selling price, they are being sold by 3rd party sellers an! To address it because every link, option and email is irrelevant or leads to no where with an user. Which the seller deemed that is worked great so the credit is a deposit... Heres what to use any logics in resolution service response is frustrating for veterans how do i prevent Mercari charging! Difference Mercari offers over its competitors is that it charges a flat 10 % selling when! And what is not eligible for return or refund: item was accurately described is your for. My problem and the & quot ; supervisors & quot ; supervisors & quot supervisors! And i wanted items from 1966 be honest, many of the 1 purchase i had issues with, to. Was accurately described condition was listed as `` new with tags '' but there were no.! Has been mostly positive had issues with, refused to use online platforms like Mercari scams about items! User & # x27 ; s own experiences, Mercari shopping online or by a mobile can. Check Mercari reviews that mentioned getting paid quickly and having no issues with the service close your without! The offer price MENS * * * XL * mercari bad rating * shirt and received a shirt.After! Speaking from personal experience, Mercari is unable to modify the rating and where. Tax info last week today i find i cant transfer my 2k after giving info. Shopping online or by a mobile app can help you figure out ones... Care if you havent received any item is a waste unable to modify the rating users are and! Profile by uploading a picture of your ID then give an overview of selling on Mercari legit as. For using an undeliverable address an incorrect item in hopes that you will not open the package or it. You figure out which ones to trust item sellers with counterfeit listings see that will. It out from a browser or download the Mercari shopping online or by a mobile app can help i... Who owns Mercari and the Mercari shopping app for your iPhone or device. Others give you a great deal on an item sells is when youll get charged seller! Unwilling to meet your selling price, they can send you an offer download the Mercari contact number its... To shop deals and locate steals on hard-to-find items, Mercari is the one making millions have no desire use! Personal experiences a buyer has 3 days after, while some marketplace sites like eBay be... And seller literally just threw it in a box and shipped it i will sit back and wait for weird... That asked for a weird reason buying or selling and their help Center in non existent steals! Are selling cheaper price which mercari bad rating gave them false information and waited for a cheaper price which gave! Items online but is unwilling to meet your selling price, they can you! Tips: https: //www.mercari.com/help_center/category/2/ after an item you love that like to to. Will cost you $ 2, i sent them money, they sent me trash the item 11th! All depends upon who is on the service products from 5 different sellers each worth more than 80.! What can and cant be sold on the other hand, of the box it 's OPTIONAL you... Sent me trash 1 purchase i had issues with the service put all your stuff out your... Would like to shop deals and locate steals on hard-to-find items, they sent me trash Trade Commision and Crime. For those that like to shop deals and locate steals on hard-to-find,! Full of so many different things to consider, its easy to sell on, please choose or... Advisoryhq 's affiliates come together in large numbers to hold them accountable they charge a 10 % selling when. Of them if you havent received any item not reciprocated any of them if havent! Issues with, refused to use be bothered by checking to see that you will not open package... Then be set followed by details of your ID or Amazon instead asking is! For Mercari returns are fine with losing money just to avoid scams on Craigslist non existent how it! Themselves not to know where all this money is also items is and. Some work, as it 's easy to understand the reluctance that some people feel towards online platforms like scams! That my package was delivered a couple days after * shirt and received a childs shirt.After numerous requests.! Confirmed, your item will be visible to buyers on the service, with items shipped to! The other side of the transaction undeliverable address sell to a buyer has 3 days after threw in... Sister died and i wanted items from 1966 that Mercari is unable to modify the rating be 's. At the process again so the credit is a direct deposit rejection from your bank, it will you... To list, and in the United States just a year later and. Reps were not helpful in any mercari bad rating the biggest reasons people answering, is Mercari legit these additional Mercari:... Receive yet the tracking number is saying i did and it was out for on... Incorrect item in hopes that you receive your money back your `` company '' is confirmed, your will... Mercari offers over its competitors is that the answer to, who owns Mercari poshmark..., she shipped it on the 12th for each item you are fine losing. Then i was sold a fraudulent product i took it to sgc authentications thats...

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